Frequently asked questions.
Everything you need to know about ordering, building, shipping, and owning a Trunk PC Labs rig.
Quick answers from people who build PCs.
How long does a custom PC take to build and ship?
Most custom builds are assembled, stress-tested, and packed within 3–5 business days. After that, standard delivery usually takes 2–7 business days depending on your location. You'll receive tracking as soon as it ships.
What does the 10-year build warranty cover?
Our build warranty covers parts and labor related to the assembly of your PC. If a component fails or something we built isn't working as expected, we'll diagnose and make it right. Damage from misuse, spills, or unauthorized modifications isn't covered.
Do you use new or refurbished parts?
Every part we install is premium, brand-new hardware. We never use refurbished or second-hand components in our builds.
Can I upgrade my PC later?
Absolutely. We choose cases, power supplies, and motherboards with upgrade headroom in mind. Reach out any time for guidance on the best upgrade path for your rig.
What if I don't know which parts to pick?
Use the PC Builder to choose a starting point, then contact us. We'll review your games, budget, and goals and help you finalize a build that makes sense.
Do you ship internationally?
We currently ship within the United States. If you're outside the U.S., contact us and we'll let you know when international shipping becomes available.
What's your return policy?
Unopened peripherals and accessories can be returned within 30 days in original packaging. Custom PC builds are made to order, so returns are handled case by case. Defective or damaged items reported within 14 days can be exchanged or refunded.
Does the PC come ready to use?
Yes. We install Windows, update drivers, run BIOS settings, and stress-test the system. Plug it in, connect your monitor and peripherals, and you're ready to game.
Still have questions?
Our team replies to every message within 24 hours. Ask us anything about your build.
Contact support