Shipping & Returns.
Straightforward delivery timelines and a fair return policy so you can order with confidence.
How delivery works
Built, tested, protected, and tracked.
Build & test
Custom PC orders are assembled, stress-tested, and tuned. Typical turnaround is 3–5 business days.
Ship
Systems are packed with protective foam and insured for transit. Orders ship the same day they clear quality control.
Deliver
Standard delivery usually takes 2–7 business days depending on your location. Tracking is included with every order.
Return policy
We want you to be happy with your purchase. If something is not right, reach out within 14 days of delivery for defective or damaged items, or within 30 days for unopened products.
Custom PC builds are made to order, so returns are handled on a case-by-case basis. Unopened peripherals, monitors, and accessories can be returned in original packaging for a full refund.
Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item.
30-day returns
Unopened gear and peripherals can be returned within 30 days of delivery for a full refund. Custom PC returns may be subject to a restocking fee.
10-year build warranty
Every custom PC is covered by a 10-year warranty on parts and labor. If something goes wrong, we'll make it right.
Exchanges for defects
Defective or damaged items reported within 14 days can be exchanged or refunded at no extra cost.
Questions?
Contact us at truckpclabs@gmail.com and we'll help you out.